VoIP & Telecom
PBX Systems
Business PBX deployments with extensions, queues, IVR, recordings, and softphone readiness.
We implement business phone systems—on-prem or cloud-hosted—that your team can actually operate. Typical scope covers numbering plans, extensions, queues, IVR, call recording policy, and CRM click-to-dial hooks, with training so admins are not stuck guessing after go-live.
From $4,499
Who it’s for
- • SMBs modernizing legacy phone systems
- • Enterprises standardizing departmental telephony
- • Remote-first teams needing reliable softphones
Problems we address
- • Legacy PBX is expensive to change and poorly understood
- • Queues and IVR frustrate callers instead of routing them well
- • Remote workers struggle with softphone reliability
Expected outcomes
- • Clear numbering plan and extension strategy
- • IVR and queue design matched to how people actually call
- • Trunk, softphone, and recording baselines ready for daily use
Capabilities
Concrete engineering capabilities included in a typical engagement for this service.
PBX design and deployment
Extension, ring group, and queue configuration
IVR and business-hours routing
Recording and retention policy setup
CRM and softphone integration support
Technology
Representative technologies used for this service. Final stack depends on your estate.
- Asterisk
- FreePBX
- FusionPBX
- FreeSWITCH
- 3CX
- SIP trunks
- WebRTC softphones
Architecture
Voice signalling path
Users and carriers meet through SBC, SIP proxy, and media services.
Deliverables
- • Production PBX configuration as scoped
- • Numbering plan and admin guide
- • User/admin training session
- • Backup and restore notes
- • Trunk health checklist
Out of scope
- • Carrier contract negotiation
- • Handset hardware sales
Timeline
Typical timeline
1–4 weeks
Timeline depends on scope, access, and dependencies—not a delivery guarantee.
Process
A clear delivery path from discovery through handover and optional support.
01
Discovery
Goals, constraints, success criteria, and current-state review.
02
Architecture
Target design, interfaces, risks, and delivery sequence.
03
Implementation
Incremental build with visible progress and documented decisions.
04
Testing
Functional checks, failure paths, and acceptance criteria validation.
05
Deployment
Controlled release to staging and production with rollback paths.
06
Handover
Runbooks, access notes, and operator/admin walkthrough.
07
Support
Optional hypercare window or retainer continuity after go-live.
Packages
Scoped offerings you can add to cart, or request a quote when the fit is custom.
Business PBX
Up to 50 extensions, queues, IVR, and remote softphones.
$4,499
- • Up to 50 extensions
- • Queues and IVR baseline
- • Remote softphone readiness
- • Admin training and handover docs
Related services
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SIP Trunking
Primary and failover SIP trunks with codec policy, fraud controls, and quality monitoring.
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IVR Design & Build
IVR trees, prompts, DTMF/speech flows, and queue handoff that reduce misroutes and caller friction.
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Call Recording
Call recording architecture with storage, retention, access control, and playback workflows.
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WebRTC Voice
Browser and app WebRTC voice paths with SIP gateways, TURN/STUN, and media quality controls.
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DID Management
DID inventory, routing maps, porting coordination support, and number lifecycle hygiene.
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Call Centre Infrastructure
Contact-center platform foundations: agents, queues, trunks, recording, and supervisor tooling.
FAQ
We recommend based on your compliance needs, IT capacity, and whether you want to own the hosts. Both models are in scope.
Ready to build?
Tell us about your environment, constraints, and target outcomes. We’ll recommend a package or a scoped quote.