VoIP & Telecom
Dialler Platforms
Predictive and progressive diallers with pacing, AMD policies, agent UI integration, and reporting.
We deploy and tune outbound dialler platforms for contact centers—campaign setup, pacing, AMD policy, agent workflows, and supervisor reporting. The goal is a production dialler your ops team can run, with CRM sync and compliance checklists appropriate to your market—not a black box only a vendor can touch.
From $9,999
Who it’s for
- • BPOs and outbound sales operations
- • Contact centers launching or replacing diallers
- • Teams integrating diallers with CRM systems
Problems we address
- • Agents juggle disconnected dialler and CRM UIs
- • Pacing and AMD settings hurt connect quality
- • Supervisors lack trustworthy campaign metrics
Expected outcomes
- • Campaign templates and pacing baselines
- • CRM activity sync and agent workflow design
- • Supervisor reporting for live and historical views
Capabilities
Concrete engineering capabilities included in a typical engagement for this service.
Dialler platform deployment and configuration
Predictive/progressive campaign setup
AMD and compliance checklist support
CRM and webhook integrations
Agent and supervisor reporting
Technology
Representative technologies used for this service. Final stack depends on your estate.
- VICIdial
- Asterisk
- SIP
- CRM APIs
- Webhooks
- Linux
- MySQL
Architecture
Voice signalling path
Users and carriers meet through SBC, SIP proxy, and media services.
Deliverables
- • Production dialler configuration as scoped
- • Campaign templates
- • CRM sync baseline
- • Training for admins and supervisors
- • Ops runbook
Out of scope
- • Lead list purchasing
- • Staffing agents
- • Legal compliance certification
Timeline
Typical timeline
2–6 weeks
Timeline depends on scope, access, and dependencies—not a delivery guarantee.
Process
A clear delivery path from discovery through handover and optional support.
01
Discovery
Goals, constraints, success criteria, and current-state review.
02
Architecture
Target design, interfaces, risks, and delivery sequence.
03
Implementation
Incremental build with visible progress and documented decisions.
04
Testing
Functional checks, failure paths, and acceptance criteria validation.
05
Deployment
Controlled release to staging and production with rollback paths.
06
Handover
Runbooks, access notes, and operator/admin walkthrough.
07
Support
Optional hypercare window or retainer continuity after go-live.
Packages
Scoped offerings you can add to cart, or request a quote when the fit is custom.
Dialer Launch
Production dialer with agent seats baseline and reporting.
$9,999
- • Production dialler configuration
- • Agent seats baseline
- • Campaign and reporting setup
- • CRM sync and training
Related services
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VICIdial
VICIdial installation, campaign engineering, agent workflows, and CRM-connected contact-center ops.
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Call Centre Infrastructure
Contact-center platform foundations: agents, queues, trunks, recording, and supervisor tooling.
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Asterisk
Asterisk PBX and media-server engineering for extensions, dialplans, queues, and integrations.
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SIP Trunking
Primary and failover SIP trunks with codec policy, fraud controls, and quality monitoring.
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Call Recording
Call recording architecture with storage, retention, access control, and playback workflows.
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IVR Design & Build
IVR trees, prompts, DTMF/speech flows, and queue handoff that reduce misroutes and caller friction.
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Telecom API Integration
APIs and webhooks that connect voice platforms to CRM, billing, provisioning, and custom apps.
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VoIP Monitoring
SIP/RTP observability—metrics, tracing, alerting, and dashboards operators can trust.
Related work
Example / concept projects shown for illustration unless otherwise verified.
FAQ
Yes—Salesforce, HubSpot, and custom CRMs via API/webhooks are common. Scope depends on the CRM surface you need written back.
We implement technical controls and checklists you specify. Legal compliance ownership remains with your organization and counsel.
Ready to build?
Tell us about your environment, constraints, and target outcomes. We’ll recommend a package or a scoped quote.